Delivery and Returns

 

UK DELIVERIES

We send all parcels via Royal Mail. As soon as we have dispatched your item you will receive a confirmation email for this. Please see shipping rates below:

Standard Delivery: £2.99 sent 2nd class signed for via Royal Mail. 

Orders over £40 will receive free delivery. 

A5 up to A3 prints will be sent in a hardboard envelope.

Large scale prints (A2, A1, 40x50, 50x70) will be sent rolled up in a tube. 

 

UK SHIPPING TIMES

The royal mail website states second class deliveries to arrive between 3 - 5 working days. Once the item has been shipped you will receive a shipping confirmation email. If for whatever reason you have not received your item within the time frame above please contact the royal mail first. 

An item is not considered lost within the royal mail network until 10 working days of the dispatch date so we will be unable to send a replacement until after this time frame. 

We currently do not offer a next day delivery service however if you are in need of an item quickly then please do email us at hello@paperjackillustrates.co.uk and we will do our best to accommodate your needs if possible.

 

DELIVERIES OUTSIDE OF THE UK

We are pleased to be able to send items internationally, all shipping rates are stated at checkout depending on location. All items are sent via a tracked for service. 

Unfortunately, we are currently unable to send outside these areas. 

PLEASE NOTE, custom charges may be applicable in your area. We are not liable for covering these costs and they are payable by the customer. 

 

RETURNS

We only accept returns on non personalised/custom orders. All returns are to be paid for by the customer. We advise all customers to send items back via a recorded/tracked service as we are not liable if the parcel gets lost in transit back to us. 

Please contact us within 14 days of receipt to be eligible for a return. Please provide us with your full name, order number and postal address. We will then be in touch with details for where the item is to be returned too. Please note we do not refund the postage costs from the original order and you will need to cover the cost of the item being returned back to us. 

Returns must be sent back to us undamaged and in perfect condition to allow us to be able to re sell. Upon receipt of the return please allow unto 7 working days for payment to be made into your account. We can only refund to the same card used for payment. 

Unfortunately we can not be made liable for any damage caused in transit back to us for a return so please ensure that your order is well packaged and sealed well.

 

DAMAGED/FAULTY

We hope you are happy with your purchase but if it arrives damaged, faulty or there is any other problem with your order then please contact us straight away and we will do our best to help! 

If you have got any questions then please do drop us a message and we will do our best to reply within 48 hours.